Privacy Policy

Last updated: 31 October 2026

MVP Roofing Newcastle ("we", "us", "our") respects your privacy and is committed to handling your personal information responsibly. This policy explains what information we collect through this website, how we use it, who we share it with, and the choices you have. It applies to https://mvproofing.au/ and to information you give us by phone, email or in person as part of getting a quote or having work done.

1. Who we are

MVP Roofing Newcastle is a metal roofing and cladding specialist based in Bennetts Green, NSW, serving Newcastle and the wider Hunter Region. Our contact details are:

Unit 7, 2 Templar Place, Bennetts Green NSW 2290
Phone: (02) 4062 0612
Email: info@mvproofing.au
ABN 81 679 349 225

2. Information we collect

We collect personal information in a few different ways, and only what's genuinely needed to respond to you and carry out the work you've asked us about:

Quote and contact forms – name, email address, phone number, property address, property type, and any details you include in your message, submitted through the forms on our homepage, Contact page, Services page, Roof Reports page, and each individual service page.
Live chat – if you use the live chat widget on our site, we receive whatever name, contact details and message content you choose to share during that conversation.
Phone and email – if you call or email us directly, we keep a record of that correspondence and any details you provide, such as your address or the nature of the job.
On-site visits – if we attend your property for a quote, inspection or job, we may record property details, photos of the roof or affected areas, and notes relevant to the work or report.
Technical information – standard technical information collected automatically by our hosting provider when you visit the site, such as your general location, browser type, and pages viewed. This does not identify you personally on its own.

We do not knowingly collect payment card details, government ID numbers, or health information through this website.

3. How we use your information

We use the information you provide to:

Respond to your enquiry and arrange a free quote or inspection
Schedule, carry out and follow up on roofing work
Prepare roof inspection reports and storm damage documentation
Liaise with your insurer on your behalf, where you have asked us to
Send you information directly related to a job you have asked us about
Meet our own legal, accounting and record-keeping obligations

We do not use your information for unrelated marketing without your consent, and we do not sell your personal information to anyone.

4. Who we share it with

We do not sell or rent your personal information. We only share it in these limited circumstances:

Your insurer – for storm damage claims, and only where you have asked us to help with the insurance process.
Service providers – trusted providers who help us run the website and respond to enquiries, such as our website hosting provider, our email delivery service, and our live chat provider. These providers only use your information to deliver that service to us, not for their own purposes.
Where required by law – if we are legally required to disclose information, for example under a court order.

5. Cookies and third-party embeds

This site uses a small number of third-party services that may set cookies or receive technical data such as your IP address when a page loads:

Google Fonts – used to display the typefaces on this site, loaded directly from Google.
Google Maps – used to show our service area and location on our Contact page and in the footer of every page.
Live chat widget – loaded on every page to let you message us directly.

These services are governed by their own providers' privacy policies. We do not currently run additional website analytics or advertising tracking software on this site.

6. Data security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Our website is hosted on managed, security-patched infrastructure, form submissions are transmitted securely, and access to stored enquiries is limited to the people who need it to do their job.

7. How long we keep your information

We keep enquiry and job information for as long as reasonably necessary to deliver the service you asked for, to support any warranty or follow-up work, and to meet our legal and accounting record-keeping obligations. If you ask us to delete your information and we are not required to keep it for one of those reasons, we will do so.

8. Your rights

You can ask us to:

Tell you what personal information we hold about you
Correct any information that is inaccurate or out of date
Delete your information, where we are not required to keep it
Stop contacting you about anything other than an active job

To make any of these requests, contact us at info@mvproofing.au and we will respond within a reasonable time.

9. Children's privacy

This website and our services are directed at adults arranging roofing work for a property. We do not knowingly collect personal information from children.

10. Links to other websites

Our website may link to third-party sites, including material suppliers and industry partners referenced on our service pages. We are not responsible for the privacy practices of those external sites, and we encourage you to review their own privacy policies.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The date at the top of this page shows when it was last updated. We encourage you to check back periodically.

12. Contact us

If you have any questions about this privacy policy or how we handle your information, please get in touch:

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